Returns and refunds
Ordered the wrong size, or no longer need it? Most items can be returned within 14 days. If something arrives faulty or isn't what you ordered, we'll put it right. The one exception is belts we cut to order for you, which are explained below.
Changed your mind?
- 14 days to tell usYou can cancel your order within 14 days of the day after it's delivered, without giving a reason.
- 14 days to send it backOnce you've told us, you then have a further 14 days to return the item to us.
- Refunded within 14 daysWe refund you within 14 days of receiving the item back, or of you showing us proof you've posted it, whichever is sooner.
Items should be unused and returned in their original packaging where possible. Your refund includes the cost of our standard delivery on the original order. If you chose express delivery, we refund the standard delivery price rather than the express price. The cost of sending the item back to us is yours to pay.
We may reduce your refund if an item has been used, fitted or damaged beyond what's needed to check it.
Belts cut to order can't be returned
Timing belts, ribbed belts and any other belts we cut to your chosen length or width are made to your specification. Because they're made specially for you, they can't be cancelled or returned once cut unless they're faulty.
If you're not sure of the size, check the code on your old belt or call us before you order. We'd much rather help you get it right first time.
Faulty or wrong item?
- Faulty itemsYour legal rights apply to everything we sell, including cut-to-order belts. Tell us within 30 days of delivery for a full refund. After that, we'll repair, replace or refund depending on the fault.
- Sent the wrong item?If we've made a mistake with your order, we'll arrange the return at our cost and send out the right item as quickly as possible.
Please don't fit an item you think is faulty or incorrect. Contact us first and we'll tell you what to do next.
How to return an item
- Contact us first.Email or call us with your order number, the item you're returning and the reason. We'll confirm the return and give you the returns address.
- Pack it securely.Use the original packaging if you still have it, and include a note with your name and order number.
- Send it with a tracked service.Keep your proof of postage until your refund has come through, as the item is your responsibility until it reaches us.
- Get your refund.Once the item has arrived and been checked, we'll refund you to your original payment method and confirm by email.
Trade account customers
The 14-day cancellation right above applies to consumers. Returns from business and trade account customers are handled case by case, so please contact us before sending anything back.
Start a return
Get in touch with your order number and we'll take it from there.